Hey there! At Apparelix, we’re not just another online store—we’re a small team of fashion enthusiasts who genuinely care about what you think. Ever since our founder, Sarah, started this journey in her tiny apartment back in 2015, one thing hasn’t changed: we read every single message you send. Seriously, Sarah still replies to most emails herself—though these days, she’s got a bit more help!
Got a question about sizing? Need help with an order? Or maybe you just want to tell us how much you love that new sweater (we won’t judge—we geek out over fabrics too). Here’s how to reach us:
P.S. Our live chat isn’t just some bot—real humans named Jake or Maria are waiting to help weekdays from 8am–5pm. Try us!
Remember that time we completely changed our return policy? That was because of emails from customers like you. When Jessica from Portland wrote about her struggle with our old process, we sat down the next day and redesigned it. That’s the power of your feedback—it doesn’t just sit in some inbox.
So whether you’re thrilled with your purchase (yay!) or something didn’t quite meet expectations (we’ll make it right), drop us a line. We might even include your product suggestions in next season’s collection—last quarter, three of our bestsellers came straight from customer ideas.
Try our contact form for faster service. It goes straight to the right team—no phone trees, we promise.
Apparelix Team
P.S. If you’re ever in Kansas City, let us know! We’ll give you a behind-the-scenes tour of our studio. There might be coffee involved.
