At Apparelix, we take pride in delivering your carefully curated fashion selections with efficiency and care. Our team processes orders swiftly to ensure your wardrobe essentials reach you in pristine condition. Whether you're updating your casual wear or refreshing your formal collection, our logistics network is optimized for seamless delivery. All items undergo quality checks before being securely packaged to withstand transit.
Orders are typically dispatched within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing may take slightly longer, but we'll always keep you informed via email updates.
Delivery timelines vary depending on your location and shipping method selected at checkout. Domestic shipments generally arrive within 5-7 business days after dispatch, while international deliveries may require 10-20 business days. These estimates exclude processing time and potential customs clearance delays for cross-border orders.
Please note that business days exclude weekends and public holidays. Remote areas or regions with limited transportation infrastructure may experience extended delivery windows. We recommend placing time-sensitive orders well in advance.
We strive to keep shipping affordable while maintaining reliable service standards. Our tiered pricing structure rewards larger orders with complimentary shipping:
These rates apply to most destinations we service. Some remote locations may incur additional surcharges, which will be clearly displayed during checkout if applicable.
We currently ship to over 50 countries across North America, Europe, Asia-Pacific, and select Middle Eastern markets. Major supported regions include the United States, Canada, United Kingdom, Germany, France, Australia, and Japan. Unfortunately, we cannot deliver to PO boxes, APO/FPO addresses, or certain territories due to carrier restrictions.
During checkout, our system will automatically verify if we can deliver to your specified address. For questions about specific locations not listed, please contact our support team before placing your order.
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. Most tracking systems update within 24-48 hours after dispatch. For consolidated shipments containing multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.
If you haven't received tracking information within 3 business days of your order confirmation, please check your spam folder or contact [email protected] for assistance.
While we work with reputable carriers, occasional delays may occur due to weather events, customs inspections, or logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please email our support team at [email protected] with your order number.
For lost shipments, we'll initiate a trace process with the carrier. If the package cannot be located within 15 business days, we'll either resend your items (subject to availability) or issue a full refund at your discretion. Claims must be submitted within 30 days of the original shipment date.
International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are not included in your order total or shipping costs. The amount varies significantly by destination and is typically calculated based on the declared value of your merchandise.
We recommend consulting your local customs office for specific duty rates before placing international orders. To prevent delivery delays, please ensure your shipping address includes a valid phone number as carriers often require this for customs clearance.
